When you use Jersey Heritage services, you trust us with your information. This Privacy Notice is meant to help you understand what data we collect, why we collect it and what we do with it. This is important; we hope you will take time to read it carefully.
There are many different ways that you can use our services - as a visitor to our historic sites, as an archive reader or subscriber, as a member of Jersey Heritage, as a member of staff or volunteer, as a user of our heritage holiday lets, as a user of our website or simply as an individual interested in finding out more about Jersey’s Heritage.
As you use our services, we want you to be clear how we’re using your information and the ways in which you can protect your privacy.
- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access and update information.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms, such as cookies or IP addresses, then please read about these key terms first.
Your privacy matters to Jersey Heritage, so whether you are new to Jersey Heritage or a long-time user, please do take the time to get to know our practices – and if you have any questions, contact us at [email protected].
Information that we collect
We collect information to provide the services that you have signed up to and also to make you aware of additional services provided by Jersey Heritage that you may be interested in.
We collect information in the following ways:
Information you give us
In order to provide services such as membership or archive subscription we ask for personal information such as your name, address, email address, telephone number, financial information and date of birth. We do not normally collect any sensitive personal data from or about you.
When you subscribe to each different service we will make it clear what personal information you need to provide. If you are unwilling to supply the personal information required for us carry out the service you have selected then we may be unable to process your request.
Before you tell us the personal information of another person you must obtain that person’s consent to both the sharing and the use of that personal information under the terms of this notice.
Information we get from your use of our services
We collect information about the services you use, such as when you visit our website or one of our visitor sites. This information includes:
When you use our online services or view content provided by Jersey Heritage, we automatically collect and store certain information in server logs. This includes:
- details of how you used our service, such as your search queries.
- telephony log information, such as your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
- Internet protocol address.
- cookies that may uniquely identify your browser.
When you use Jersey Heritage services, we may collect and process information about your actual location. We use technologies to determine location, including IP address.
Cookies and similar technologies
We use various technologies to collect and store information when you visit the Jersey Heritage website and associated sites, and this may include using cookies or similar technologies to identify your browser or device.
We also use these technologies to collect and store information when you interact with services we offer. We use Google Analytics to analyse the use of our website.
Information we collect when you are signed in to a Jersey Heritage service, in addition to information we obtain about you, may be associated with your Jersey Heritage record. When information is associated with your record, we treat it as personal information.
For more information about how you can access, manage or delete information that is associated with your Jersey Heritage record, visit the transparency and choice section of this policy.
How we use the information that we collect
Jersey Heritage may use your personal information for a variety of purposes, depending upon the service you have requested or are using. This will normally simply be to do what you have requested, such as to manage your membership or subscription, answer your enquiry or process your accommodation booking.
In addition, where agreed with you, we may tailor our communications and dealings with you to better reflect your needs and preferences, such as sending you newsletters with your preferred topics highlighted, or to inform you that our shop offers a product relevant to an event you are attending, or to make you aware that an event similar to one recently attended by you is being scheduled.
More details about why we use your personal information can be found on the Jersey Heritage Purposes page.
We include profiling questions within some of our surveys and interactions with you. These questions allow us to better reflect your preferences and may result in you receiving specific communications, where agreed with you, tailored to these preferences.
We may also convert personal information into depersonalised (“pseudonymous”) data or anonymous data and use it (normally on an aggregated statistical basis) for research and analysis to improve our services, processes and performance.
In carrying out the above, Jersey Heritage processes your personal data in a variety of ways, each of which may have a different legal basis. We may process your personal data because:
- You have given your consent (e.g. for the provision of marketing correspondence)
- It is necessary for the performance of a contract with you (e.g. the purchase of membership or subscription)
- We are under a legal obligation to do so (e.g. for equality monitoring or health & safety purposes)
- It is in the public interest and in the performance of our official duties (e.g. the provision of access to, and the security of, our Collections as set out in the Public Records (Jersey) Law, 2002 and the Jersey Heritage Constitution)
Information that we share
Your personal information will be made available to those members of our staff who need to see it in order to perform their functions/roles/responsibilities at Jersey Heritage in respect of the services you have requested or agreed to use.
Your personal information may be held by us in one or more customer relationship management or CRM database(s), consolidating details of your dealings with Jersey Heritage across various services, to ensure we have clear and accurate records about your use of our services, to better understand your requirements and how we might provide other services to you. For instance, Jersey Heritage may assess your attendance at events, against your purchases from our shop, in order to consider making you aware that event specific products may be purchased from our shop.
For external processing
Jersey Heritage makes use of expert third party service providers to help it to provide relevant services, such as expert IT providers helping Jersey Heritage with our IT systems, or professional auditors. Please note that certain individuals who will see your personal information may not be based within Jersey Heritage.
Where thought necessary by Jersey Heritage, in limited cases, your personal information may also be shared with other people and organisations outside Jersey Heritage to the extent permitted or required by law (for example, to meet legal obligations on the organisation, or to provide reasonable voluntary cooperation with a relevant police investigation).
Card payments made online are processed by our payment processors in compliance with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council. Cards details are not shared with ourselves.
Card payments taken over the phone are processed using an approved credit card terminal provided by our payment processor in compliance with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council. We will never store card details collected in this way and redact/shred any written card numbers after collection.
For the purpose of collecting membership dues, we collect your bank account details when setting up a regular direct debit. This data is held in locked cabinets and is only accessible by staff employed for managing memberships. The bank account details collected are passed to a data processor for processing using BACS.
Transparency and Choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.
We may wish to provide you with information about new services, including products, events, courses, collections, promotions and offers from Jersey Heritage which may be of interest to you, and we may invite you to take part in market research. We may contact you by email (or in some cases by mail) to tell you this information, but we will obtain your consent before contacting you with “direct marketing” in this way.
We will ensure that any direct marketing communications you receive from Jersey Heritage provide a simple way for you to decline or change your mind about further marketing. For example, in emails Jersey Heritage may provide you with an ‘unsubscribe’ link, or an email address to which you can send an opt-out request. Jersey Heritage will take steps to stop any direct marketing to which you object, or in respect of which you withdraw your consent, within a reasonable period of time sufficient to allow for the change to be administered after being told of your objection or withdrawal of consent.
If you tell us that you no longer wish to receive Jersey Heritage’s direct marketing communications we will take steps to respect your modified direct marketing preferences and will keep a record of your request so as to avoid contacting you again in the future with direct marketing content.
You may also set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us.
If you would like to access, manage or delete information that is associated with your Jersey Heritage record please contact us at [email protected].
You are entitled to:
- be informed about the ways in which we store and use your personal information.
- request copies of, and/or access to your personal information through a subject access request sent to [email protected]
- request that your personal information be corrected where inaccurate or incomplete.
- request that your personal data be deleted (or that we stop using your personal data) where it is no longer necessary.
- request a copy of your personal information in a machine readable format to send to another data controller.
- request a manual intervention in any automated decision making process
- request that we stop sending you direct marketing communications
In some cases, these rights are subject to certain conditions and limitations. If you would like more details about these rights, or to exercise any of your rights, please contact us at [email protected].
Any request received will be processed within one calendar month of Jersey Heritage accepting your request.
To help us identify the personal information you are referring to, please include any details that will enable us to locate the relevant personal information.
In order to be sure that your personal information is not disclosed to an imposter, we will require you to provide us with proof of identity before any action is taken or personal information is disclosed.
Retention of Information
We will keep your details on record until we have completely dealt with your request, enquiry, or our contract with you, and then for a reasonable period afterwards, in accordance with data protection, other applicable legislation and our retention policy.
In general, we will retain the personal information that you have provided to us for up to ten years since your last contact with us, for the purposes of audit, analysis and customer management, and the defence of legal claims. However, any personal information provided to us in the context of the use of our Collections (such as via the Reader Registration at Jersey Archive process) will be retained for a significantly longer period, for the purpose of administering the security of our collections.
Changes to Privacy Notice
We may change this policy from time to time to reflect changes in the law and/or our privacy practices. We will update the date last modified at the top of this document whenever we do that.
We encourage you to check this policy (and any other policies we have provided to you) for changes, for example when you revisit our websites.
By submitting your personal information to us, you are indicating that you consent to our use of your personal information as described in this policy (as amended from time to time).
You have a right to lodge a complaint with the Office of the Information Commissioner if you feel that your personal information has not been dealt with appropriately by Jersey Heritage:
The Office of the Information Commissioner
Email: [email protected]
If you have any questions about this policy, please contact us at:
Email: [email protected]
Société Jersiaise is committed to protecting your personal information when you use our services and website. This Privacy Statement relates to our use of any personal information you provide through the Société Jersiaise website.
In order to provide you with the best experience, we are sometimes required to collect information about you.
Société Jersiaise is committed to safeguarding your personal information. The material contained on the Site is for information only and does not constitute legal or other advice. Société Jersiaise will act in accordance with the requirements of The Data Protection (Jersey) Law, 2018.
What information will Société Jersiaise collect about me?
When you sign up to participate in or receive a service from Société Jersiaise we may ask for personal information about you. This can consist of your name, email address, postal address or website URL. Different services may ask for different information.
By entering your details in the fields requested, you enable Société Jersiaise to provide you with the services you selected.
How will Société Jersiaise use the information they collect about me?
Société Jersiaise uses your personal information in a number of ways including the following:
- to contact you about a submission you have made to the website, including any content you provide
- to personalise the way we present content to you
- to analyse and improve the services offered on Société Jersiaise
When will Société Jersiaise contact me?
Société Jersiaise may contact you:
- In relation to any service you have signed up for
- where you have opted to receive further correspondence
- in relation to a contribution you have made on to Société Jersiaise
You may opt out of receiving marketing material and other information from us at any time. This can be done by unsubscribing from email communications at the bottom of each email, or by contacting our data protection officer to have your details removed by emailing [email protected]
Will Société Jersiaise share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Société Jersiaise does not sell or otherwise transfer any personal data to commercial companies or other organisations, with the exception of Web Statistics (see below) which is hosted and managed by a third party company (Google, Inc).
We collect this information to help us understand how the website is used in order to maintain and improve it and to deal with your requests such as managing your account(s) and providing you with information about products and services.
Cookies, Web Statistics and third party monitoring
Société Jersiaise maintains continuous logs of its web server activity. These log files include the details of website users’ IP address, browser type and page last visited, etc. The log files are used to analyse how the website is being used by visitors and may be kept in an anonymised form for historical records.
Société Jersiaise website uses hosted web analytics software. This hosted service is provided and managed by a third party company (Google, Inc). The service ‘Google Analytics’ uses ‘cookies’ (a text file sent to users’ computers as they browse our website) to help analyse how users navigate our website. The information generated by the cookie regarding our website (including IP addresses) will be anonymised and transmitted to and stored by Google, Inc. on servers that may be hosted in the United States. Google, Inc. will use this information for the purpose of evaluating use of our website, compiling reports on website activity for website operators and providing other related services to Société Jersiaise.
Offensive or inappropriate content on the Société Jersiaise website
If you post or send offensive, inappropriate or objectionable content anywhere on the website or to Société Jersiaise, or otherwise engage in any disruptive behaviour on Société Jersiaise, Société Jersiaise may use your personal information to stop such behaviour.
Where Société Jersiaise reasonably believes that you are or may be in breach of any of the laws of Guernsey (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, school email/Internet provider or law enforcement agencies about the content and your behaviour.
How long will Société Jersiaise keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant service. Where you contribute to Société Jersiaise will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.
Who is Société Jersiaise’s Data Protection Officer?
BWI has a Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at [email protected].
Can I find out what personal information Société Jersiaise hold about me?
You have the right to access any of the information that we hold on you. You have the right to have any inaccurate information corrected and you have the right to object to the use of your information for direct marketing. To exercise these rights, please contact us by writing to Société Jersiaise at the address shown on the contact page of our Site or email us at [email protected]
Changes to the Société Jersiaise Privacy Statement
This Privacy Statement may be updated from time to time so you may wish to check it each time you submit personal information to any wearebwi.com website.